Terms & Conditions

Using this website

You may use this site for lawful purposes only. You must not attempt to gain unauthorised access to it, interfere with its operation, scrape it for commercial purposes without our written consent, or use it in any way that could damage or impair it.

We may change, suspend or withdraw any part of the site at any time without notice.

Services, proposals and quotes

Information on this site is a general description of our services and is not an offer capable of acceptance. The scope, deliverables, timeframes and fees for any engagement are set out in a written proposal or service agreement.

Quotes are valid for 30 days unless stated otherwise. Where a written proposal or service agreement conflicts with these terms, that document prevails for that engagement.

Fees and payment

Fees, payment schedules and any minimum term are set out in your proposal or service agreement. Unless agreed otherwise, invoices are payable within 7 days.

Advertising spend on third-party platforms is separate from our management fees and is billed to you or paid directly by you, as agreed. We may pause work on overdue accounts after giving you notice.

Your responsibilities

To deliver the services, we rely on you providing accurate information, timely feedback and approvals, and the access we need to your platforms and accounts.

• Providing content, assets, approvals and information within agreed timeframes.
• Ensuring you own or are licensed to use all material you supply to us, including images, logos, video and copy.
• Ensuring material you supply is accurate and not misleading, and complies with the Australian Consumer Law and any regulations for your industry.
• Maintaining your own accounts, billing and compliance with third-party platform policies.

Third-party platforms

Our services involve platforms we do not own or control, including Google, Meta, and AI systems such as ChatGPT, Gemini and Perplexity. Their algorithms, policies, pricing and availability can change without notice, and they can suspend or reject accounts and advertising at their discretion.

We are not responsible for the acts, omissions or policy decisions of those platforms, including account suspensions, disapproved ads, algorithm changes or changes to how content is ranked, indexed or cited.

Results and performance

Digital marketing outcomes depend on many factors outside our control — market conditions, competitors, your pricing and offer, your responsiveness to leads, and third-party platform behaviour.

We will perform the services with due care and skill, but we do not guarantee any specific ranking, position, traffic volume, citation in an AI answer, number of leads, conversion rate or revenue outcome. Any figures, forecasts or past results we share are illustrative, not a promise of future performance.

Intellectual property

All content on this website — including text, design, graphics, logos and code — is owned by us or our licensors and is protected by copyright and other laws. You may not reproduce or republish it without our written consent.

For client work: deliverables we create specifically for you transfer to you on full payment of all amounts owing, other than our pre-existing tools, templates, frameworks and know-how, which remain ours and which we license to you for use with those deliverables. You keep ownership of the material you supply. We may reference your business and display non-confidential work in our portfolio unless you ask us in writing not to.

Confidentiality

Each of us will keep the other's confidential information confidential, use it only for the engagement, and not disclose it except to people who need it or where required by law. This continues after the engagement ends.

Cancellation and termination

Either party may end an engagement by giving the notice set out in the relevant proposal or service agreement, or 30 days' written notice where none is specified. You remain liable for fees for work performed and commitments made up to the end of the notice period.

We may suspend or terminate immediately if you materially breach these terms, if payment is substantially overdue after notice, or if we are asked to do something unlawful or misleading.

Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees you paid us for the services in the three months before the claim arose, and we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of data or loss of business opportunity.

Where permitted, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied.

Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from them.

Changes to these terms

We may update these terms from time to time. The version published on this page at the time you use the site or engage us is the version that applies.

Contact us

Inflo Media (ABN 26 152 346 400), 260 Collins St, Melbourne VIC, Australia. Email business@inflomedia.com.au or call +61 485 505 544.