Privacy Policy

Information we collect

We only collect personal information that is reasonably necessary for our business. That includes:

• Contact details you give us — name, email address, phone number, business name and the content of your enquiry, whether submitted by email, phone or through our booking tool.
• Booking information — when you schedule a call, the time you select and any details you enter in the booking form.
• Client and engagement information — business details, billing information and access credentials you choose to share so we can deliver the services you have engaged us for.
• Technical and usage data — IP address, approximate location, browser and device type, referring page, pages viewed, time on page and interactions with the site, collected automatically through analytics.

How we collect it

We collect information directly from you when you contact us, book a call, or engage us for services. We also collect technical and usage data automatically when you visit this website, using the analytics tools described below.

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym — though we may not be able to provide services or respond to an enquiry without contact details.

Why we use it

• To respond to your enquiry and arrange consultations.
• To provide, manage and improve the services you have engaged us for.
• To issue invoices and manage payments.
• To understand how the site is used, so we can improve its content and performance.
• To send service-related communications, and marketing communications where you have consented — you can opt out of marketing at any time.
• To meet our legal and record-keeping obligations.

Cookies, analytics and tracking

This website uses cookies and similar technologies to understand how visitors use the site. These tools may record pages viewed, clicks, scrolling and, in the case of session analytics, a reconstructed recording of how a page was used. They are not used to identify you personally.

You can block or delete cookies through your browser settings. Some parts of the site may not work correctly if you do.

Third parties who receive your information

We do not sell personal information. We disclose it only to service providers who help us run our business and deliver our services, and only to the extent they need it. These currently include:

• Google Analytics 4 (Google LLC) — site analytics.
• Microsoft Clarity (Microsoft Corporation) — session analytics and heatmaps.
• Calendly (Calendly LLC) — booking consultation calls.
• Netlify (Netlify, Inc.) — website hosting and delivery.
• Professional advisers, and any person to whom we are required or authorised by law to disclose information.

Overseas disclosure

Several of the providers listed above are located outside Australia, including in the United States. By using this website or providing your information to us, you acknowledge that your personal information may be stored or processed overseas, and that overseas recipients may not be subject to the Australian Privacy Principles. We take reasonable steps to ensure these providers handle information consistently with this policy.

How we store and protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure — including access controls and reputable, secured service providers.

No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. We keep personal information only as long as we need it for the purposes described above, or as required by law, and then take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can ask us for access to the personal information we hold about you, or ask us to correct it, by emailing business@inflomedia.com.au. We will respond within a reasonable period. We may need to verify your identity first, and in limited circumstances permitted by law we may decline a request — if we do, we will tell you why.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at business@inflomedia.com.au with the details. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Third-party websites

This site links to websites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies before providing them with personal information.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, and the date it was last updated is shown at the top.

Contact us

Inflo Media (ABN 26 152 346 400), 260 Collins St, Melbourne VIC, Australia. Email business@inflomedia.com.au or call +61 485 505 544.